[Remote] Forward Deployed Engineer, Professional Services

Note: The job is a remote job and is open to candidates in USA. Cloudflare is a technology company focused on helping build a better Internet through its global network and Internet security and performance solutions. The Forward Deployed Engineer will serve as a senior technical advisor to strategic enterprise customers, architecting solutions, diagnosing complex issues, and optimizing Cloudflare platform adoption. The role collaborates with Sales, Support, Product, and Engineering while influencing product direction through customer insights.


Responsibilities

  • Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare’s solutions, specifically Workers and Workers AI platforms
  • Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments
  • Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams
  • Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers
  • Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience
  • Advise customers on industry best practices for security, network optimization, scalability, and performance tuning tailored to their specific operational needs
  • Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements

Skills

  • * In Depth Experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure
  • * Extensive knowledge of Cloudflare's Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure
  • * Hands-on experience protecting and securing web applications, APIs, and web services using WAF, DDoS, DNS, and Bot Management tools
  • * Proven ability to work with Cloudflare products within Enterprise-level accounts
  • * Exceptional written and verbal communication skills, with the ability to present complex topics effectively to both technical and non-technical audiences
  • * Strong consultative skills with a track record of successfully solving complex technical problems in customer environments
  • * Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack
  • * Hands-on experience with coding, Cloudflare Workers, and Workers AI
  • * Prior experience in customer onsite placement

Company Overview

  • Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

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