American Express Remote Jobs Chat Support ( Customer Care Professional ) @ Get Dream Job

Full Job Description

At American Express, we know that with the right support, individuals and organizations can advance in extraordinary ways. Whether we are supporting our clients' financial certainty, helping businesses grow, or empowering people to explore the world, every team member plays a part in delivering an exceptional client experience.

Job Responsibilities

  • Convey elite client assistance while answering client requests and concerns through various channels (calls, talk, and virtual communication).
  • Build strong relationships with clients through a consultative approach, understanding their current and future needs, setting first‐contact goals, and ensuring a positive outcome for both the client and AmericanExpress.
  • Enhance clients' experience by identifying opportunities to offer products that meet their cardholder needs.
  • Meet and surpass quality objectives, consistency guidelines, and efficiency targets.
  • Explore PC frameworks and applications to support clients and empower them to maximize our online and mobile platforms.
  • Record essential data such as installment details, client changes of details, address changes, and travel notifications.
  • Adapt to a continuously changing environment.

Desired Capabilities and Qualifications

  • Show personal excellence by staying positive in challenging situations.
  • Demonstrate enthusiasm for service by delivering outstanding help in every client interaction.
  • Work effectively in a fast‐moving dynamic environment while multitasking across multiple systems and technologies.
  • Maintain strong relational, written, verbal, and professional communication skills.
  • Handle difficult conversations with confidence.
  • Display strong analytical, problem‐solving, and creative abilities.
  • Apply rigorous critical thinking and detail‐oriented work habits.
  • Work flexibly in a virtual environment.
  • At least 2 years of client‐care experience, with a minimum of 6 months in recent visit‐support administration.
  • Typing speed of approximately 40WPM with 90% accuracy.
  • Proficiency with web tools, basic research, and online systems.
  • Ability to multitask across screens and devices.
  • Four‐year degree, certification, or eligibility for current students.

Location and Work Environment

Area: BGC Corporate Center 2, Fifth Road Corner 30th Road, Bonifacio Worldwide City, Taguig.

Work environment: All day. Must be able to follow a flexible work plan (onsite and telecommute).

Telecommute Requirements

Must have an internet connection of at least 25Mbps, and a private and quiet space to work from home.

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