Transportation Representative, Transportation Representative

October 8, 2026

Description Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary Of Responsibilities <ul><li> Effectively communicate in a clear and professional manner at all times</li><li> Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners</li><li> Effectively manage sensitive cases by reporting up the escalation matrix</li><li> Demonstrate excellent time-management skills</li><li> Maintains or exceeds targeted performance metrics</li><li> Actively seek solutions through logical reasoning and identify trends to suggest process improvements </li></ul>Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications <ul><li> Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications </li></ul>Preferred Qualifications <ul><li> Knowledge of and proficiency in Excel and SQL</li><li> Experience in logistics, or experience in an operational role </li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A10571511

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