Spa Receptionist / Coordinator (Part Time - Work From Home) - 1 Day per week from 9:00am to 3:00pm
We are currently seeking one day per week coverage (9:00am – 3:00pm) for a work-from-home position. This role has the potential to expand into additional hours as needed. Applicants must live in the St. Louis.
JOB OBJECTIVE: To ensure a smooth, five-star experience at check in/out and during reservations for all guests of Aquarius Wellness, while exceeding every guest’s expectation all while maintaining a positive working environment.
THE ESSENTIAL JOB FUNCITONS OF THIS JOB ARE:
- Knowledge of basic computer functions as related to Aquarius Wellness.
- Able to multi-task to ensure there is smooth transition from guest to guest.
- Create and maintain a professional, safe, nurturing and healing environment where the experience at Aquarius Wellness lends itself to making a difference in our guest’s lives.
- Greet and check in/out guests to ensure there is a five-star experience from beginning to end.
- Aquarius Wellness tours and various other tasks to deliver high quality guest service to our discerning guests.
- Be available to help with Retail duties as directed by Management to include retail/skin care product sales.
- Basic accounting knowledge as it relates to cash handling and credit charges.
- Address guest’s concerns or questions, resolving appropriately.
- Take ownership of any guest related problem and handle accordingly.
- Assure a clean, crisp and sanitary spa.
- Maintain knowledge of Meevo System and Point of Sale System (will train).
- Comply with all Aquarius Wellness safety and health policies and procedures.
- Requires standing, walking, lifting up to 25 lbs., sitting and bending during shift.
- Ability to book multiple appointments for guests on the phone and in person.
- There is also use of essential oils, natural sun light, LED lights and noise from traffic
- Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
- Be knowledgeable and informed regarding all massage/body treatments, general spa and wellness programs and services (will train)
- Comply with all Aquarius Wellness safety and health policies and procedures.
- Maintain availability and dedication to Aquarius Wellness, being available to work weekends, holidays, and evenings.
- Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
- Communicate all necessary information to appropriate parties in a polite and professional manner.
- Maintain personal appearance and grooming standards consistent with the management standards.
- Ensure all items in boutique are fully stocked and displays are organized and clean.
- Be ready to assist a guest who needs help or has questions concerning products or items.
- Keep retail boutique, waiting area and spa front desk immaculate.
- Keep management informed with all guest and retail issues.
- Maintain a thorough knowledge of all retail products.
POSITION TITLE: Front Desk/Reservation Agent, cont.
ADDITIONAL RESPONSIBILITIES: Perform other duties as assigned by supervisor and/or manager.
EDUCATION REQUIREMENTS: High School Diploma or equivalent required.
LICENSE/PERMITS REQUIRED: Valid Missouri Drivers License
REQUIRED SKILLS: Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to use personal computer, WordPerfect, Excel and Meevo (will train).
PREVIOUS EXPERIENCE REQUIRED: Minimum 1 year customer service experience
Job Types: Part-time, Contract
Pay: $18.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: Remote
