Service Processor, Premium & Billing

Job Description:

  • Manage payment indexing and premium and billing applications
  • Configure/setup new accounts in applicable systems
  • Research discrepancies and analyze root causes
  • Ensure information is complete and in good order
  • Monitor premium and billing completion, including balancing expenses
  • Troubleshoot complex premium and billing issues and resolve them
  • Manage basic reporting, terminations, and reinstatements
  • Transfer payments as needed
  • Provide customer service to internal and external stakeholders
  • Manage premium and billing cases according to procedures, guidelines, and quality/production standards
  • Escalate complex issues to senior team members or management
  • Identify, recommend, and champion process improvements and organizational initiatives

Requirements:

  • High School or GED
  • 0–1+ years of billing, premium, and/or reconciliation experience directly aligned with the position
  • Ability to communicate effectively verbally and in writing
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Accounts Receivable knowledge preferred
  • Ability to work in a fast-paced environment and adapt as needed
  • Ability to articulate/alter provisions and comfort with contract language
  • Must reside outside a commutable distance to an office location for the remote arrangement

Benefits:

  • Clearly defined career tracks and job levels
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Flexible work arrangements
  • Productivity/technology tools and training
  • Annual Incentive Program eligibility
  • Potential long-term incentives and sales incentives
  • Standard benefits package
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