[Remote] TEXAS Healthcare Customer Service Representative - TTEC Community Partners

Note The job is a remote job and is open to candidates in USA. TTEC is a customer experience company that helps organizations build engaged and profitable customer experiences through humanity and technology. The Healthcare Customer Service Representative will support customers remotely by answering communications, researching information, and resolving issues while maintaining patient privacy under HIPAA guidelines. Responsibilities Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Skills Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies AK, CA, HI or outside of the United States Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Benefits Working remotely Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Performance bonus opportunities A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Individualized webcam-enabled engagement and coaching 1000s of free courses to support your career growth Company Overview TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http//

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