[Remote] Healthcare Customer Service Associate - Connecticut Job Details | Foundever®

Note: The job is a remote job and is open to candidates in USA. Foundever is a global customer experience company supporting leading brands through customer service solutions. The Healthcare Customer Service Associate assists customers with health plans and coverage, handles inquiries and troubleshooting, provides product and service information, and promotes customer satisfaction through phone, chat, and email communications.


Responsibilities

  • Handle inbound customer service calls
  • Understanding and striving to meet or exceed metrics while providing excellent customer service
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Ability to navigate system tools to search for answers & information

Skills

  • Excellent listening and communication skills both written and verbal
  • Ability to multitask and navigate between screens efficiently while assisting customer
  • Enjoys working independently or with a team
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Handle inbound customer service calls
  • Understanding and striving to meet or exceed metrics while providing excellent customer service
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Ability to navigate system tools to search for answers & information

Benefits

  • Weekends off; shifts run Monday through Friday
  • The flexibility of a remote work environment
  • 100% paid training
  • We provide the equipment!
  • Ongoing training and skill development
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Paid time off
  • Opportunities for bonuses
  • Career growth
  • Employee Assistance Program (EAP)
  • Internal growth and career advancement, 93% of our management team is promoted from within our company

Company Overview

  • Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions. It was founded in 2019, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is

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