Remote Automotive BDC Agent (BDCA)
Job Description Job Description Join Our Team at Traver Connect – Outbound Appointment Coordinator (Remote) At Traver Connect, experience truly matters. We believe exceptional customer service begins with exceptional people—and we’re proud to empower our team members to grow, succeed, and make a real difference every day. We’re looking for energetic, goal-driven professionals who enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering excellence. If that sounds like you, we’d love to connect! What You’ll Do As an Outbound Call Specialist, you’ll be the voice of Traver Connect—helping customers stay connected with their dealerships and ensuring their vehicles receive the care they need. Your day-to-day will include: Making outbound calls to schedule service appointments Informing customers of recalls, maintenance needs, and promotions Following up on previously recommended services Engaging customers with a professional and friendly approach Updating CRM systems with accuracy and attention to detail Meeting daily and weekly call/conversion goals What We’re Looking For We’re seeking team members who: Are positive, motivated, and customer-focused Communicate clearly and confidently over the phone Are organized, detail-oriented, and tech-savvy Can work independently while collaborating with a remote team Are reliable, punctual, and driven to achieve goals (Bonus) Have experience in outbound calling, appointment setting, or the automotive industry (Bonus) Bilingual (Spanish/English) Education: High School Diploma required Why You’ll Love Working With Us At Traver Connect, you’re not just another employee—you’re part of a supportive team that values your growth, celebrates your success, and recognizes your contributions. Here’s what we offer: Starting pay: $18/hour + performance incentives Paid Training: One-on-one remote training with a dedicated trainer Full-Time Hours: Up to 40 hours per week, rotating Saturdays (weekday off in exchange) Benefits: Medical, Dental & Vision Insurance Paid Time Off (Vacation & Sick) Urgent Care Membership Company-Paid Life & Long-Term Disability Insurance Optional Short-Term Disability 401(k) with Company Match Work-From-Home Requirements To ensure success in this remote role, you’ll need: DSL or Fiber internet connection Webcam (for training and coaching) Windows 11 desktop or laptop (Macs, Notebooks & Chromebooks not compatible) Intel i5 8th Gen+ or AMD Ryzen 5+ with 8GB+ RAM 200GB+ Hard Drive or SSD Quiet, distraction-free workspace Dual monitors Noise-canceling headset About Traver Connect Based in Richardson, TX, Traver Connect delivers industry-leading BDC solutions that help dealerships grow through innovation, training, and technology. We’re a people-first company where passion meets performance—and where your experience truly matters. How to Apply Submit your application through our website. Only fully completed applications will be considered. No phone calls, please. Equal Opportunity Employer Traver Connect is proud to be an Equal Opportunity Employer. All applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status.
Required qualifications:
- High School Diploma
- Organized and detail-oriented
- Tech-savvy
- Positive and motivated
- Customer-focused
- Clear communication skills
- Reliable and punctual
Desired qualifications:
- Experience in outbound calling
- Appointment setting experience
- Bilingual (Spanish/English)
