Public Area Attendant - Afternoon/Evening Shift

Job Description Job Description Description: Job Summary The Public Area Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include: deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, and delivering service items to guest rooms upon requests from the front desk.. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Resumen de Trabajo Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos, los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas, planchas, café, etc. a las habitaciones, según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches, limpieza y configuración de las funciones de la sala de reuniones, y entrega de artículos de servicio a las habitaciones a solicitud de la recepción. Educación y Experiencia Se requiere un diploma de Escuela Superior, o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. Requirements: Job Duties & Functions Approach all encounters with guests and associates in a friendly, service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner. Practice safe work habits to ensure safety to guests, fellow associates and self. Handle items for "Lost and Found" according to Avion Hospitality standards. At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day Be familiar with Avion Hospitality policies and house rules. Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates. Put all equipment away properly after usage according to Avion Hospitality standards. Have knowledge of and assist in all emergency procedures during the overnight shift. Clean and dust floors daily according to Avion Hospitality standards. Maintain hotel equipment in proper working order. Maintain storage of hotel equipment in proper area. Clean guestrooms as needed. Complete special projects as assigned by the Housekeeping Manager. Attend meetings as required by management. Perform any other duties as requested by management Deberes y Funciones Laborales Aborde todos los encuentros con invitados y asociados de una manera amigable y orientada al servicio. Mantener una asistencia regular de acuerdo con los estándares de Avion Hospitality, según lo requiera la programación que variará de acuerdo con las necesidades del hotel. Mantenga altos estándares de apariencia personal y aseo, que incluyen usar el uniforme adecuado y la etiqueta con su nombre cuando se trabaja (según los estándares de la marca). Cumplir en todo momento con los estándares y regulaciones de Avion Hospitality para fomentar operaciones hoteleras seguras y eficientes. Limpiar / pulir los pisos diariamente de acuerdo con los estándares del hotel. Champú alfombras en las áreas públicas de acuerdo con los estándares del hotel. Champú de muebles según sea necesario de acuerdo con los estándares del hotel. Limpie los baños públicos y garantice el mantenimiento de forma regular / según sea necesario durante todo el turno Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y cortés Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y cortés. Practique hábitos de trabajo seguros para garantizar la seguridad de los huéspedes, compañeros asociados y de sí mismo. Maneje artículos para "Objetos perdidos" de acuerdo con los estándares de Avion Hospitality. Al final del turno, entregue todas las llaves y hojas de asignación a la limpieza o la oficina principal. Complete la lista de verificación de la asignación diaria y envíela al supervisor al final del día Familiarícese con las políticas de Avion Hospitality y las reglas de la casa. Asegúrese de que los asociados sean, en todo momento, atentos, amables, serviciales y corteses con todos los huéspedes, gerentes y todos los demás asociados. Guarde todo el equipo correctamente después de usarlo de acuerdo con los estándares de Avion Hospitality. Tener conocimiento y ayudar en todos los procedimientos de emergencia durante el turno de noche. Limpie y desempolve los pisos diariamente de acuerdo con los estándares de Avion Hospitality. Mantener el equipo del hotel en buen estado de funcionamiento. Mantener el almacenamiento del equipo del hotel en el área adecuada. Habitaciones limpias según sea necesario. Completar proyectos especiales según lo asignado por el Gerente de Limpieza. Asistir a las reuniones según lo requiera la gerencia. Realizar cualquier otra tarea según lo solicitado por la gerencia

Required qualifications:

  • High School diploma or equivalent
  • Valid driver's license
  • Experience in a hotel or related field
  • Ability to communicate clearly
  • Ability to evaluate and make quick decisions
  • Ability to work well under pressure
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