Provider Relations Advisor - Encore - Remote

This position is part of the Encore Program and is intended for eligible former Cigna/Evernorth employees who meet Encore Program requirements. This is a part-time, hourly position.

The Provider Relations Advisor is a key member of National Ancillary Tools and Capabilities Team. This role will provide a variety of operational support functions within the team. This role will support the operational reporting, service processes, with a focus on successful delivery of the highest value projects.

In addition, this role will support operational functions across the team as part of on-going business process improvements, centralization and related responsibilities. As a member of the Tools and Capabilities team, this role entails analysis, root cause identification, and resolution.

Responsibilities:

  • Create and maintain Power Queries
  • Data transformation, cleansing, and validation
  • Working with large, structured and semi-structured datasets
  • Performance optimization and reporting accuracy
  • Use of AI tools (Copilot, AI Builder)
  • Prompt engineering and AI-assisted workflow development
  • Application of AI to process automation and decision support
  • Documents departmental policies, procedures and work instructions
  • Provides tactical operations support to assigned groups
  • Develops and maintains controls associated with reporting and operational responsibilities
Qualifications:
  • Strong Microsoft Excel skills is required
  • Strong knowledge of National Ancillary programs is preferred
  • Motivated, proactive self-starter who takes ownership and is results oriented
  • Excellent verbal and written communication skills; able to communicate with all levels
  • Ability to work independently and as a team player
  • Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes.
  • Demonstrated ability to work in a fast-paced, multi-tasking environment with tight deadlines
  • Strong analytical skills
  • Advanced formulas (XLOOKUP, INDEX/MATCH, array logic)
  • Data modeling, dashboards, and reporting tools
  • Power Query (advanced) – ETL (extract, transform, load), data shaping, automation of data preparation
  • M Code (Power Query language) – development and optimization of complex queries, custom transformations, and scalable data logic
  • Power BI or other visualization tools
  • SQL or basic querying languages
  • Process improvement methodology (Lean, Six Sigma)
Competencies:
  • Customer Focus
  • Communicates Effectively
  • Tech Savvy
  • Ensures Accountability
  • Organizational Savvy
  • Business Insight
  • Courage
  • Self-Development
  • Decision Quality
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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