Job Responsibilities

Flight Attendant Trainee – the role involves a range of pre‑flight, in‑flight, and emergency duties to ensure passenger safety and comfort, while operating in diverse environments across American Airlines’ extensive network.

Pre-Flight Features

• Walk to assigned gate with all non-public bags and required responsibility items (e.G., watch, updated and charged pill, passport, badge, CPR pocket masks)
• Participate in pre‑flight briefings with gate retailers, pilots, and lead flight attendants/pursers
• Greet and direct passengers to their assigned seats
• Complete relevant pre‑flight tests (e.G., safety exams, cabin tests, catering checks, headset checks, emergency gadget tests)
• Complete relevant paperwork (e.G., liquor paperwork, customs office work)
• Confirm passenger counts
• Set up, arrange, and re‑stock beverage/food carts
• Elevate and stow private bags and belongings
• Help passengers with putting baggage into the overhead booths, as wanted
• Open and near overhead garage cubicles
• Rearrange bags in the overhead storage cubicles, as needed
• Grasp coats and garment bags, as asked
• Make certain that carry‑on baggage is stowed in compliance with FAA policies prior to taxi, take‑off, and landing
• Reveal protection and emergency procedures in a clean way, including the usage of oxygen mask, seat belts, life jackets, and emergency exits
• Walk the aisles to carry out safety compliance checks prior to taxi, take‑off and touchdown, verifying passengers have complied with all federal policies
• Near, arm, and disarm aircraft doors
• Climb and descend jet bridge stairs or ramp stands with non-public bags in all sorts of environmental conditions, as necessary

In Flight Functions

• Reply to passenger or group member requests for service or assistance (e.G., through the chime device onboard plane, thru the color-coded ceiling mild panel indicators, or thru the interphone) in an expert manner
• Circulate approximately the aircraft for the duration of flight to provide customer service and help, such as at some point of mild turbulence and modifications in altitude
• Push and pull beverage and meal/food cart throughout cabin at some point of flight
• Release and stow beverage and meal/meals carts in the galley
• Serve hot and/or cold liquids and meals gadgets from a tray or cart during suitable stages of flight
• Gather credit card payment for numerous onboard products such as alcoholic drinks and meals
• Make announcements in English (e.G., protection or marketing bulletins) to clients over intercom for the duration of flights in a clean and concise way
• Display the flight for disorderly, intoxicated, incapacitated, unwell, injured, or irate passengers
• Cope with and deescalate problems arising from disorderly, intoxicated, incapacitated, ill, injured, or irate passengers
• Resolve conflicts among group participants
• Manage all latches, switches, knobs, pedals, and controls to ensure proper functioning of galley equipment and safety of galley vicinity
• Manage all latches, switches, knobs, and controls in cabin to make certain the consolation and protection of passengers (e.G. Manage lighting and temperature controls)

Emergency-Related Capabilities

• Offer scientific help right away and correctly at some point of emergencies, along with CPR
• Administer first resource if important
• Help sick, incapacitated, or disabled passengers or fellow crew members at some point of emergencies
• Manage, function, or don emergency system, along with oxygen mask, oxygen bottles, smoke hood, and fireplace extinguishers
• Open plane doorways in emergency mode
• Dispose of and lift emergency cabin windows
• Shout emergency instructions
• Evacuate the aircraft unexpectedly in emergency situations (e.G., via a window or emergency slide)
• Cast off ceiling rafts and/or rafts in overhead packing containers

Well-Known Capabilities

• Use numerous laptop structures (e.G., to sign-in for flight, check schedules, bid schedules)
• Communicate, recognise, and implement written and verbal instructions, together with those furnished on tablets or in manuals
• Document to work on time, as scheduled, and at assigned station or region, consisting of various shifts, weekends, and vacations
• Adhere to business enterprise scheduling and flight time guidelines, including off-time table operations
• Complete efficaciously task-applicable trainings in man or woman or on line
• Fulfill pre-employment necessities (e.G., drug screening, finger printing, criminal report heritage check)
• Adhere to government (DOT, FAA, TSA) policies (e.G., alcohol and drug regulations, bags stowage necessities, seating necessities, security protocols)
• Adhere to organization guidelines, procedures, and attendance/performance standards
• Put on uniforms as required by way of enterprise policy
• Carry out responsibilities on flights in which animals are gift
• Live updated on regulation/policy changes
• Provide high-quality customer support in a expert manner according with American’s pointers
• Coordinate with fellow crew contributors to complete ad-hoc tasks that stand up in the course of operations
• Keep know-how of the capabilities of diverse aircraft

What You’ll Get

• Travel perks – access to 365 locations on more than 6,800 daily flights worldwide
• Fitness, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts
• Health programs and wellness resources to support personal well-being
• 401(k) program available upon lease; contributions become available after 365 days
• Additional perks such as employee assistance program, pet coverage, and discounts on lodging, motors, cruises, and more

Minimum Qualifications – Education & Earlier Job Experience

• Fluent reading, writing, and communication in English
• Ability to manage difficult situations, problem-fix, and resolve criticism
• First-rate conversation and interpersonal skills; pleasant reception of all customers
• Professional appearance with no visible tattoos, facial piercings, or excessive hair colour/fashion in flight-attendant uniform
• Physical fitness: able to sit in a leap seat, fasten harness, move throughout the cabin aisle, and perform emergency exits; height and weight within aircraft limits
• Ready to work in varied climates and shifts across the globe
• Commitment to a 6-week unpaid training program in Dallas, Texas, and subsequent deployment to a base as assigned
• High-school diploma or GED required; an associate’s degree or two years’ customer-service experience preferred
• Minimum age 20
• Valid U.S. or overseas passport with required visas
• Authority to travel unrestricted to/from all countries served by American Airlines
• Awareness of company, DOT, FAA, and TSA policies and procedures
• Eligibility to handle flights with animal passengers
• Capacity for long periods of standing, talking, and performing physically demanding tasks (up to 250lb carts, 35kg items)
• Willingness to travel and stay overnight, including nights away from home and in diverse climates