Houston:Customer Service Agent(Full-time,$40k-$60k/Year) | Hiring

Position Overview

United Airlines is seeking a Customer Service Agent for a flexible contract/gig opportunity based in Houston, TX. This role centers on service recovery and providing exceptional support to passengers at various airport touchpoints including the ticket counter, baggage service office, and boarding gates. You will be the first and last point of contact, handling check-ins, document verification, and ancillary service sales during a fast-paced 24/7 operation.

Location: Houston, TX

Experience Required: Open to all levels

Salary: $40k-$60k/Year (approx. $961/Week)

Key Responsibilities

  • Deliver prompt service recovery by proactively re-booking passengers during delays or cancellations.
  • Assist passengers with check-ins, document verification, and selling ancillary services such as seat upgrades and baggage fees.
  • Operate on a 24/7 schedule, adapting to shifts including early day (as early as 4 AM), night, weekend, and holiday assignments.
  • Collaborate with team members to ensure smooth and efficient airport operations in a high-traffic environment.

Required Qualifications

  • Entry-level candidates are welcome; no prior airline experience is required.
  • Must be available for a variety of shift schedules including early mornings, nights, weekends, and holidays.
  • Strong communication, multitasking, and customer service skills are essential.
  • Ability to work effectively in a dynamic, fast-paced airport environment.

Benefits & Perks

  • Benefits: Comprehensive package including medical, dental, vision, a 401(k) with company match, profit sharing, and outstanding global travel privileges.
  • Comprehensive paid on-site training provided at DEN to master operational software and service recovery procedures.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...