Customer Support Specialist, Part-Time - Weekend Availability Required
Description: • Provide reputed company customer support for Skylight Calendar and Frame customers from purchase through activation, setup, and ongoing use. • reputed company high-volume customer interactions across phone, chat, email, and social media channels. • Support escalated issues involving complex hardware and software problems with Skylight devices. • Identify recurring patterns in tickets and customer feedback and share them with the team. • Partner with Customer Service Team Leads and provide coverage for core and troubleshooting teams as needed. • Contribute to project-based work that supports team goals and improves the customer experience. • Attend monthly in-person team-building workdays in Skylight’s Pittsburgh co-working office. Requirements: • 2+ years of high-volume, front-line customer service experience. • Experience supporting customers through email, phone, chat, and social media channels. • Experience with reputed company or a similar CRM system. • Strong communication skills with the ability to deliver clear, professional, and compassionate customer interactions. • Experience working in an agile startup environment. • Ability to quickly learn new technology and become a product expert. • A consistent, reliable Wi-Fi connection is required. • Comfort working on a Mac and using reputed company. • Must reside in the Greater Pittsburgh, Pennsylvania region. • Must be available for nights and weekends, with priority given to candidates with the widest availability. • Must be available to schedule an in-person interview in Shadyside. • Experience supporting customers on social platforms such as reputed company, reputed company, reputed company, and reputed company is preferred. • Experience with a direct-to-reputed company or e-commerce brand is preferred. • Experience supporting a technical or digitally connected product is preferred. Benefits: • Compensation of $20/hour. • Part-time schedule with 16 to 29 hours per week. • 64 hours of accrued sick time annually. • Loaned laptop provided upon hire. • Loaned Skylight Calendar provided upon hire. Apply tot his job Apply To this Job
